All in-stock items have a processing time of 1–3 business days, unless otherwise noted, and actual delivery transit will depend on location and shipping method chosen at checkout. Orders shipped within the contiguous United States will be shipped via UPS Ground unless alternative shipping is requested. The customer is responsible for any expedited shipping fees.
SHIPPING ADDRESS CHANGE
If the customer requests a shipping address change while the package is already in transit, the customer is responsible for the intercept fee. If the package is still in our facility and not in transit yet there will be no shipping address change fee.
As a service to our customers, ARTECH MPS© subsidizes ground shipping rates for paddle boards to the contiguous United States. Our modular paddle boards ship to the contiguous United States for $150 through UPS. Accessories ordered at the same time as a paddle board ship for free. Please contact us for shipping rates to other locations.
ARTECH MPS© is not liable to replace the products or file a claim on your behalf if you or the person receiving the shipment fails to inspect packaging and products for damage or document damages properly prior to signing for or approving the shipment.
FREIGHT CHARGES AND INTERNATIONAL SHIPPING
Rates are subject to change without notice. Shipping fees are higher for delivery locations outside the contiguous United States. Please call for shipping rate quotes for locations outside the contiguous United States. We are not responsible for any fees associated with customs. If customer refuses the package and does not pay the customs fee, customer will be refunded once the package is received at our factory minus any shipping costs.
PO BOX SHIPPING
We are unable to ship paddle boards to PO Boxes because of our cartons' size. Paddle board orders must be shipped to a physical address.
Please contact us at firstname.lastname@example.org for FPO and APO shipping.
Returns / Claims
To file a return or claim under the 30 Day Guarantee, Shipping Damage, or Warranty, please complete the Return / Claim Form in its entirety.